Frequently Asked Questions
Everything you need to know about Shokz audio and your orders.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do Shokz headphones come with a warranty?
Yes, all our authorized products include a 2-year limited warranty that covers manufacturing defects. Please register your product on our website to ensure easy claims processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are Shokz headphones waterproof?
Water resistance varies by model. Most of our sports models are IP67 or IP55 rated, making them sweatproof and rain-resistant, while the OpenSwim model is fully waterproof for swimming.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I pair my headphones with multiple devices?
Most Shokz models support multipoint pairing. You can enable this feature by entering pairing mode and using the volume and multifunction buttons as described in your specific model's user guide.